What is your return policy?

Returns and Exchanges
We will always accept return of any of our products that are damaged in shipping within a 30 day period. We will also gladly accept the return of any of our products except custom items, for any other reason within a 30 day period, so long as the returned products have not been used, altered, damaged, or changed in anyway whatsoever.

In order to make a return to us, contact us via email at sales@amazingcity.com, or call 1-800-962-5003 or 512-454-9110 or fax us 512-454-6810, making sure to include identification of the item you purchased, including the order number and date.

Please state a reason for the return. If you think the item was ugly, then tell us "I think it was ugly."
As soon as we get the item and it passes our inspection to ensure that the item has not been used, altered, damaged or changed, then, we will credit your credit card in the amount previously charged and collected for the item. Please note that we do not cover the cost of any shipping and you bear the risk of any damage or loss prior to our receipt of the returned item.

What is your shipping policy?
Orders over $50 ship FREE to the 48 US states. All other orders ship at a low flat rate of $8.95 to those states. We ship to the Continental 48 STATES via 1st Class Mail, Priority Mail or Ground UPS (depending on quantity). Choice of shipping method is at our option. Alaska and Hawaii are shipped by Priority Mail for a flat rate of $16.95. No free shipping to Alaska or Hawaii.

We are happy to deliver to APO & Military addresses!

We ship your order as soon as practical. We will normally send your order to you in 1-2 business days unless there is a problem with your payment, in which case we will contact you to finalize the order.

Backorders
If your item is not in stock, we will back order for you. We will contact you if your order will need to be delayed for more than a few days. Of course, with any back order item, we can not make any guarantees that the item continues to be available. If any item you order has become unavailable, we will either, at our discretion, substitute and send you a substantially similar item or seek to notify you that the particular item is no longer available.

Taxes
Our business is operated from Texas. All orders which are to be shipped within Texas will automatically show sales tax in the total which is figured at 8.25%. If you are located outside of Texas and any sales taxes are applicable to your purchase, the tax amounts will be charged to you as a condition to shipment. All other orders are sales tax free.

How long will it take to receive my order?
Shipping times vary depending on what state you are shipping to. Orders are normally processed & shipped in 1-2 business days.

What is your Privacy/Security Policy?

Credit Card Security & Privacy:
Our servers protect your information, once received, with the use of advanced encryption and firewall technology. We take reasonable and industry-standard precautions to ensure that your personal information, including credit card data, is safe within our system. All credit card numbers are encrypted in communications when your order is placed using 128 bit encryption. They are only decrypted after they reach our server computer. They are not held in clear text on any web site. Moreover, all credit card transactions and order fulfillments are handled by reputable third-party banking and distribution institutions, who are under strict obligations to take precautions to maintain all personal information private. Rest assured, we will take reasonable, industry-standard steps to maintain security.

Cookies are used on our website. The cookies are used only to keep track of the contents of your shopping cart once you have selected an item and to track your use of our site. This enables us to check-out your orders and to track user viewing in order to better serve you and provide more helpful and beneficial services and product offerings. We do not extract any individual-specific information from your computer, unless you choose to voluntarily communicate the information to us.

For our marketing purposes, we may use your customer information, but not your credit card data, to compile statistical and cumulative and summary sales information. In every event, however, we will never include any specific personal identity information in any materials made available to any outside third parties.

What payment methods do you accept?
We accept MasterCard, Visa, Discover and American Express credit cards, PayPal and eChecks. IMPORTANT Please Note: Your credit card statement will show a charge from BR Internet (our parent company).

I don’t like to place an order online; may I order by phone?
Yes, to order by phone, please call:
1-800-962-5003 or 512-454-9110 or fax your order 512-454-6810. Office Hours are Mon.- Fri. 11:00 A.M - 5:00 P.M. Central Standard Time

The cane is a gift for someone else – can you ship it to them?
Yes, when placing your order (credit card payment) you have the option to bill to one address and ship to another.